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Privacy policy

Privacy Policy

In order to be able to provide our service in the best possible way, we ask you for personal data during the ordering process, registration or other processes. The protection of this data is our top priority. This page will explain which data is processed by us and how. We are always available to answer any questions or clarifications you may have.

1. Basic information

In general, you can visit our website without leaving any personal information on the website. However, our online shop, i.e. the ordering of tickets or other services/goods, can only function correctly if you provide us with your data. Personal information required to place an order includes name, address, email, telephone number, products ordered, billing and payment details. This information is processed on the basis of customer consent pursuant to Art. 6 para. 1 p. 1 a) DSGVO.

Regardless of whether you provide us with your data, we collect the anonymous data, which may include: the operating system used, the browser used, the technology of the device used and the like. This data does not allow any conclusions to be drawn about the respective person and is therefore anonymous. The collection of this data is solely for statistical purposes.

We use both personal and anonymous data to fulfil our contractual obligations, to analyse and improve our marketing activities, to process the order, registration and/or payment, and to communicate with the customer in this regard.

2. Collection and processing of personal data

You provide us with your personal data of your own accord when you wish to use our services. The data will be collected, processed and used by us in an automated procedure to the extent necessary for the establishment, arrangement or amendment of the contractual relationship. The personal data is processed in compliance with the data protection provisions applicable to the contract. The legal basis for the processing of this data is Art. 6 para. 1 p. 1 b) DSGVO, as this data is required so that we can fulfil our contractual obligations towards the customer, i.e. you.

Your phone number will be used to contact you by phone if there are any queries or problems within the scope of a contractual relationship (e.g. incorrect address details, late payment or similar). In addition, we may use your phone number to notify you of changes to the event for which you have purchased a ticket.

Your email address will be used to contact you in writing to inform you of the status of a contractual relationship, but also if there are any queries or problems with a contractual relationship as described above. In addition, we may use your email address to notify you of changes to the event for which you have purchased a ticket.

We are entitled to transfer the personal data to third parties commissioned by us with the execution of the contract, insofar as this is necessary for the fulfilment of the contracts concluded. Otherwise, no transfer of data to third parties will take place unless you have given us your express consent to do so. You can revoke your consent at any time without giving reasons.

Shortly before the event for which you have purchased a ticket, we may contact you by e-mail to remind you of the event and, if necessary, to provide you with further information relating to the event. After the event, we may contact you by email to ask for your evaluation of the event or our service. Participation in such an evaluation is, by its nature, voluntary. During this evaluation, the same data as already mentioned under point 1 may be collected and processed.

In addition, insofar as we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Section 7 (3) of the German Unfair Competition Act (UWG), to regularly send you offers by e-mail for similar products to those you have already purchased from our range. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests. You can object to this use of your e-mail address at any time by sending a message to the contact option described in the imprint or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

If you contact us as a customer or non-customer (e.g. via contact form or e-mail), we process your data to process the enquiry and in the event that follow-up questions arise. If the data processing is carried out for the implementation of pre-contractual measures or for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO. We only process other personal data if you consent to this (Art. 6 para. 1 p. 1 a) DSGVO) or we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) DSGVO). A legitimate interest is, for example, to respond to your email.

3. Use of personal data

In addition to the purposes already stated in point 2, we use your data for the processing of your order with us. This processing includes the execution of reservations, bookings, payments, deliveries, processing of refunds, as well as the communication of information or changes by e-mail, telephone or other means suitable for these purposes.

At this point, we like to remind our clients that we act in the name and on behalf of the respective organisers, and thus the contract is concluded directly between the end client and the organiser itself. In this context, it may be necessary for your data to be transmitted directly to the organiser. Your consent to the collection, processing and use of the data therefore also applies in this case. Of course, the organisers are bound to comply with the General Data Protection Regulation.

4. Transfer of data to third parties

In general, we do not pass on any data to third parties unless the customer agrees to this or we are otherwise obliged or entitled to do so by law. We may engage other companies (service providers) to supply or otherwise assist us in our activities. Areas of focus include but are not limited to the following: Marketing, Logistics, Payment Processing, IT Services. This primarily relates to the service providers we use to fulfil our contractual obligations (e.g. logistics service providers, payment providers, etc.).

During the provision of such services, these service providers may have access to your personal or other data. If such service providers are used by us, they will only receive personal data to the extent that the transfer is necessary for the relevant service. We do not authorise such providers to use or disclose customers' personal information except in connection with the provision of their services.

In the event that we outsource certain parts of the data processing ("commissioned processing"), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.

In cases other than those described in this Privacy Policy, no transfer of your data to other countries will take place. If information is transferred to other countries in accordance with this Privacy Policy, those countries may not provide the same level of protection for your personal data as the laws of the Federal Republic of Germany. However, we take appropriate technical and contractual measures in accordance with applicable law to ensure the protection of your personal data.

5. Storage period

Unless specifically stated, we store personal data in accordance with DSGVO only for as long as necessary to fulfil the purposes pursued. In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, we only continue to store the data for these legal purposes, but do not process it elsewhere and delete it after the legal retention period has expired. This retention period is currently at least 10 years.

5.1 Storage period of comments

You can publish comments on our website. In addition to the actual comments, the associated data, such as IP address, e-mail or other data, will also be stored. The comments will only be published after our review and will initially remain on our website without any time limit until they have been completely deleted or had to be deleted for legal reasons. The storage of the comments is based on your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. An informal communication by e-mail is sufficient for the revocation. The legality of data processing operations that have already taken place remains unaffected by the revocation.

6. Rights of the customer as a person affected by data processing

According to the applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail to info@kontramarka.com or by post, clearly identifying yourself, to the address given in section 14.

Below we provide an overview of customer rights.

6.1 Right to confirmation and information

You have the right to obtain confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to be informed free of charge about this personal data and to the information listed in detail in Art. 15 DSGVO.

6.2 Right to rectification

You have the right to request that we correct any inaccurate personal data relating to you without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data - also by means of a supplementary declaration.

6.3 Right to erasure ("right to be forgotten")

Pursuant to Article 17(1) of the GDPR, you have the right to request that we erase personal data relating to you without undue delay, and we are obliged to erase personal data without undue delay if one of the reasons described in Article 17(1) of the GDPR applies.

If we have made the personal data public and we are obliged to erase it pursuant to Art 17(1) of the GDPR, we shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers who process the personal data that you have requested them to erase all links to, or copies or replications of, that personal data.

Unfortunately, we are not allowed to delete data that is subject to a legal retention period. To the extent that you would like us never to collect your data again or contact you again, we will store your contact details in this regard on a block list.

6.4 Right to restrict processing

You have the right to request us to restrict processing if one of the grounds in Art. 18 DSGVO applies.

6.5 Right to data portability

You have the right to receive personal data concerning you in accordance with Art. 20 DSGVO in a structured, common and machine-readable format, i.e. in a form that allows your data to be read by similar service.

When exercising your right to data portability, you have the right to obtain that the personal data be transferred directly from us to another controller, where this is technically feasible.

6.6 Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you; this also applies to profiling based on these provisions. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims (Art. 21 DSGVO).

If personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing.

You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.

6.7 Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or similarly significantly affects you. Automated decision-making based on the personal data collected does not take place (Art. 22 DSGVO).

6.8 Right to revoke consent under data protection law

You have the right to withdraw consent to the processing of personal data at any time.

6.9 Right to complain to a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you is unlawful.

However, within the bounds of proportionality, we ask that you first express your complaint to us at info@kontramarka.com

7. Security of the data

The collection of data on the website, including payment data, is carried out with the aid of secure transmission procedures (SSL 256bit encryption) in order to prevent misuse of the data by third parties. However, we would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

To protect your data, we maintain technical and organisational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art. We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.

8. Cookies

We use so-called session cookies to optimise our website. Cookies are small files that are stored on your computer or other device used for visiting the website by the browser. These files contain a so-called session ID, which can be used to combine different data into a common session. Among other things, these cookies are also used for the so-called shopping basket function. Of course, you can also use our website without these cookies. However, the functionality of our website would be enormously limited. It is not possible to order tickets or other goods without these cookies.

To a lesser extent, we also use persistent cookies (also small text files that are stored on your terminal device), which remain on your terminal device and enable us to recognise your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifespan is from 1 month to 10 years. This enables us to present our offer to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests. E.g. this could avoid the repeated entry of the same data or the display of the same information.

Our legitimate interest in the use of cookies pursuant to Art 6 (1) p. 1 f) DSGVO is to make our website more user-friendly, effective and secure. The following data and information, for example, are stored in the cookies:

  • Log-in information
  • Language settings
  • Search terms entered
  • Information about the number of times our website is accessed and the use of individual functions of our website.

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you are not inserted into the cookie. On the basis of the cookie technology, we only receive pseudonymised information, for example about which pages of our shop were visited, which products were viewed, etc. This information is not passed on to third parties.

You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This may limit the functionality of the website. However, we recommend that you fully allow cookies to work. So, if you find that some functions of the website are not available, check the settings of your browser.

{"name": "cookie-note-toggler", "text": "Cookie Settings"}


9. Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics also uses cookies as described under point 8. The information generated by the cookie about the use of this website by visitors to the site is usually transmitted to a Google server in the USA and stored there. This is also our legitimate interest according to Art. 6 para. 1 p. 1 f) DSGVO.

Google has submitted to the Privacy Shield agreement concluded between the European Union and the USA and has certified itself. Google thereby undertakes to comply with the standards and regulations of European data protection law. You can find more information in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

We have activated IP anonymisation on this website (anonymizeIp). However, this means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Furthermore, you can prevent the transmission of the data generated by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

10. Google AdWords and Google Conversion Tracking

Our website uses Google AdWords. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

AdWords is an online advertising programme. As part of the online advertising programme, we work with conversion tracking. After a click on an ad placed by Google, a cookie is set for conversion tracking. What a cookie is has already been discussed under point 8. Google AdWords cookies lose their validity after 30 days and are not used to personally identify users. The cookie allows Google and us to recognise that you have clicked on an ad and have been redirected to our website.

Each Google AdWords customer receives a different cookie. The cookies are not traceable through AdWords customers' websites. Conversion cookies are used to create conversion statistics for AdWords customers who use conversion tracking. AdWords customers learn how many users clicked on their ad and were redirected to pages with a conversion tracking tag. However, AdWords customers do not receive any information that enables personal identification of users. If you do not wish to participate in tracking, you can object to its use. In this case, the conversion cookie must be deactivated in the user settings of the browser. In this way, it will not be included in the conversion tracking statistics.

The storage of "conversion cookies" is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in analysing user behaviour in order to optimise our website and our advertising.
Details on Google AdWords and Google Conversion Tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.

With a modern web browser, you can monitor, restrict or disable the setting of cookies. Disabling cookies may result in limited functionality of our website.

11. Use of social media plugins

On our website we use the plug-in of the social network Facebook. As soon as you call up a page of our website on which the Facebook plug-in is integrated, your browser establishes a direct connection with the Facebook server and loads the corresponding information directly into the plug-in. As part of this exchange of information, Facebook learns which specific sub-page of our website you are visiting.

If you are logged in to Facebook at the same time, Facebook will assign the information about the visit, including the sub-pages visited, to your Facebook account. The transmission of data to Facebook via the Facebook plug-in takes place regardless of whether you click on the Facebook plug-in or not. If you also click on one of the Facebook buttons integrated on our website, for example the "Like" button, Facebook also assigns this information to your personal Facebook user account and stores this personal data.

If you do not want this information to be transmitted to Facebook, you can prevent it from being transmitted by logging out of your Facebook account before accessing our website.

The data policy published by Facebook, which can be accessed at https://de-de.facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. It also explains which setting options Facebook offers to protect the privacy of the persons concerned. In addition, various applications are available that make it possible to suppress the transmission of data to Facebook. You can use such applications to suppress the transmission of data to Facebook.

12. Use of content from external providers

On our website, we currently use content from external providers, such as Google Maps and videos from YouTube and Vimeo, which are directly integrated into our subpages. To display this content, your browser connects to the respective provider. These providers have their own data protection regulations, see:
Google Maps: https://policies.google.com/privacy?hl=de&gl=de
YouTube: https://support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=de
Vimeo: https://vimeo.com/privacy

13. Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on our website to display our collected ratings and to offer Trusted Shops products to buyers after they have placed an order. This serves to protect our legitimate interests in an optimal marketing of our offer, which outweigh our interests in the context of a balancing of interests according to Art. 6 Para. 1 S. 1 lit. f DSGVO.

The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your visit to the site. Further personal data is only transferred to Trusted Shops if you have consented to this, have decided to use Trusted Shops products after completing an order or have already registered to use them. In this case, the contractual agreement between you and Trusted Shops applies.

14. Linking to other websites or services

On our website we may use links to the websites or services of other companies and/or private individuals (collectively referred to as providers). We would like to point out that we have no influence on the linked websites. Only the respective provider was, is and remains responsible for their content. At the moment of linking, we checked the respective page for possible legal violations and did not recognise any illegal content. A regular control of the linked offers is not reasonable without concrete indications of an infringement. However, we will immediately remove the link from our website if we become aware of such violations.

15. Changes to this data protection declaration

We will amend this Privacy Policy whenever legal, regulatory or operational circumstances require us to do so. We will provide notice of such changes (including when they become effective) in accordance with the law. If you continue to use our services after the updates come into effect, we will assume your acceptance of the changes.

16. Who we are

Service provider in the sense of the Telemedia Act of BRD and responsible for the collection, processing and use of your personal data in the sense of Art. 4 No. 7 DSGVO is:
Kontramarka.de, represented by owner R.Krutyanskiy.
Pohlstr. 53, 10785 Berlin, Germany
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.